Welcome to Southbank Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Phlebotomy Service

From Tuesday 7th May 24 all general investigative phlebotomy service will be carried out at the CTAC hub at the Kirkintilloch Health Care Centre (KHCC) at Saramango Street.  If you are given an appointment for there you will be informed of this at the time of booking (which will still be done by practice staff).  You will receive a reminder text 24hrs prior to your appointment with the information.  

CORONAVIRUS (COVID-19)

Please DO NOT come to the surgery or attend hospital if you think you have any of the related symptoms.  Always TELEPHONE the surgery or check NHSInform for advice first.

Coronavirus may start with a high temperature or fever, dry cough shortness of breath or loss of taste & smell.  More information about the virus is available on the NHS Inform website:  https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

Click here to access the NHS Inform self-help guide.

Updated Information from your GP practice.

There has been a lot of publicity nationally with regards to GP practices being open or closed etc.  We at Southbank Surgery are and have been open through out the pandemic.  We understand the need to see a GP but need to consider to all patients and staff welfare.  If you require an appointment and call the surgery you will be asked the reason for your call, this may be the symptoms you have been having for the condition you need assessed.  Please note that the staff have been instructed to ask these questions so they can check the guidance on what kind of appointment to book you into.  Please be patient and mindful of this at the time as the staff are doing what they have been asked to do.

We have now implemented a new and improved telephone system, please bare with us during this transition.

East Dunbartonshire Improving the Cancer Journey

Southbank Surgery are working in partnership with Macmillan Cancer Support and East Dunbartonshire Health & Social Care Partnership (HSCP) where we refer patients into a new service provided by them. The Improving the Cancer Journey (ED ICJ) service will offer people with a cancer diagnosis, access to the support they need in a timely manner.  Please check the “services” page for more information and links to the service.

2024/25 Public Holidays

The following dates are the local public holiday dates that the surgery will be closed.

The past few years has been an extremely challenging situation for everyone.  During this time we need to ensure we continue to work together to safeguard our most vulnerable patients.  Please see below a list of resources to consider using.

• National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/

• NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.

• Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

• Every Mind Matters: NHS Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. https://www.nhs.uk/oneyou/every-mind-matters/

• YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk

• ICON: Babies cry: You can cope. http://iconcope.org/

• SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19

• SeeMe: Mental health advice during the Coronavirus outbreak. https://www.seemescotland.org/

• Citizen Advice Bureau: CAB Scotland has developed an online resource to help people work out how they can access additional financial support during the COVID-19 situation. CAB also have a dedicated helpline: 0800 028 1456.

Primary Care Mental Health Self Referral

The Primary Care Mental Health Team are pleased to announce they have implemented a Digital Self-Referral system.  The system allows patients to self refer day or night.  The system has just been launched early January 2025.  You can refer by either link below or by scanning the QR code. 

Self-referral Form - East Dunbartonshire Primary Care Mental Health Team: Survey Powered by Webropol

GET WELL, KEEP WELL

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.

Suggestions are always a great way of helping us continue to enhance the way we look after you.

ONLINE SERVICES

A Patient Access system for repeat prescriptions has been installed on our computers and we have now extended this to include booking and cancelling routine GP appointments. If you have not already done so, please come to the surgery at your convenience to collect a Patient Access Registration Form which will allow you to sign up for these online services. Our other methods for ordering repeat prescriptions and making routine GP appointments are unaffected and still available.

REPEAT PRESCRIPTIONS - Please Note

Repeat Prescriptions are normally ready for collection 3 working days after being ordered. However if they are ordered after 5pm on any week day they will not be processed until the next working day and will then be ready for collection 72 hours later. There should be no need to check in the meantime.