Welcome to Southbank Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please DO NOT come to the surgery or attend hospital if you think you have any of the related symptoms. Always TELEPHONE the surgery or check NHSInform for advice first.
Coronavirus may start with a high temperature or fever, dry cough shortness of breath or loss of taste & smell. More information about the virus is available on the NHS Inform website: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19
Click here to access the NHS Inform self-help guide.
Updated Information from your GP practice.
There has been a lot of publicity nationally with regards to GP practices being open or closed etc. We at Southbank Surgery are and have been open through out the pandemic. We understand the need to see a GP but need to consider to all patients and staff welfare. If you require an appointment and call the surgery you will be asked the reason for your call, this may be the symptoms you have been having for the condition you need assessed. Please note that the staff have been instructed to ask these questions so they can check the guidance on what kind of appointment to book you into. Please be patient and mindful of this at the time as the staff are doing what they have been asked to do.
In the next couple of months we will be implementing a new and improved telephone system, please bare with us during this transition.
COVID-19 is an extremely challenging situation for everyone. During this time we need to ensure we continue to work together to safeguard our most vulnerable patients. Please see below a list of resources to consider using.
- NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
- Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
- YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
- Citizen Advice Bureau: CAB Scotland has developed an online resource to help people work out how they can access additional financial support during the COVID-19 situation. CAB also have a dedicated helpline: 0800 028 1456.
GET WELL, KEEP WELL
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.
Suggestions are always a great way of helping us continue to enhance the way we look after you.
A Patient Access system for repeat prescriptions has been installed on our computers and we have now extended this to include booking and cancelling routine GP appointments. If you have not already done so, please come to the surgery at your convenience to collect a Patient Access Registration Form which will allow you to sign up for these online services. Our other methods for ordering repeat prescriptions and making routine GP appointments are unaffected and still available.
REPEAT PRESCRIPTIONS - Please Note
Repeat Prescriptions are normally ready for collection 3 working days after being ordered. However if they are ordered after 5pm on any week day they will not be processed until the next working day and will then be ready for collection 72 hours later. There should be no need to check in the meantime.
NHS Scotland has improved the way it uses information from GP patient records. The aim is to improve the quality of care, help plan future health and care services and support research into new treatments. SPIRE stands for Scottish Primary Care Information Resource.
You have a choice about your patient record being used in this way and can opt out if you prefer. To find out more go to spire.scot or call NHS inform on 0800 22 44 88.
(Site updated 01/11/2021)