slide 1

Welcome to Southbank Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

**Please note that during this challenging time the surgery will be closed daily between 12:30 - 1:30pm for staff meetings.**


Please DO NOT come to the surgery or attend hospital if you think you have any of the related symptoms.  Always TELEPHONE the surgery or call NHS24 on 111 for advice first.

Coronavirus starts with a high temperature or fever, dry cough and is followed by shortness of breath.  More information about the virus is available on the NHS Inform website:

Click here to access the NHS Inform self-help guide.

Shielding Patients

Shielding is a measure to protect extremely vulnerable people from coming into contact with coronavirus, by minimising all interaction between them and others.

It is for those who are at very high risk of severe illness from coronavirus (COVID-19).  Their household and other contacts should strictly follow social distancing measures in order to protect them.  If you fall into the category of shielding there is support available for you via East Dunbartonshire Council.  The below link will take you to the EDC web page where you will find further information.

Shielding support in East Dunbartonshire

For any enquiries relating to shielding or to request shielding support in East Dunbartonshire, you can contact us as follows:

Helpline:       0141 777 3345  (Monday to Friday 9am – 5pm)


Please only contact the Shielding Helpline or Shielding email address if you have been advised that Shielding applies to you.

COVID-19 is an extremely challenging situation for everyone.  During this time we need to ensure we continue to work together to safeguard our most vulnerable patients.  Please see below a list of resources to consider using.

  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.

  • Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

  • YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.

  • Citizen Advice Bureau: CAB Scotland has developed an online resource to help people work out how they can access additional financial support during the COVID-19 situation. CAB also have a dedicated helpline: 0800 028 1456.


Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.

Suggestions are always a great way of helping us continue to enhance the way we look after you.


A Patient Access system for repeat prescriptions has been installed on our computers and we have now extended this to include booking and cancelling routine GP appointments. If you have not already done so, please come to the surgery at your convenience to collect a Patient Access Registration Form which will allow you to sign up for these online services. Our other methods for ordering repeat prescriptions and making routine GP appointments are unaffected and still available.


Repeat Prescriptions are normally ready for collection 3 working days after being ordered. However if they are ordered after 5pm on any week day they will not be processed until the next working day and will then be ready for collection 72 hours later. There should be no need to check in the meantime.


NHS Scotland has improved the way it uses information from GP patient records. The aim is to improve the quality of care, help plan future health and care services and support research into new treatments. SPIRE stands for Scottish Primary Care Information Resource.

You have a choice about your patient record being used in this way and can opt out if you prefer. To find out more go to or call NHS inform on 0800 22 44 88.

URINARY TRACT INFECTIONS in women aged 16 to 65 years:  Pharmacy First allows patients to access FREE advice and/or treatment for uncomplicated Urinary Tract Infections in women - Women aged between 16 and 65 years with any of the following:  1) Burning or stinging sensation on passing urine, 2) Need to pass urine frequency?  3) Need to pass urine urgently.  Your pharmacist will ask you about your symptoms in order to give you the right advice.  You should be aware that there are some exclusions which can prevent your pharmacist from treating you and you may need to be referred to your GP.


(Site updated 03/06/2021)
NHS ScotlandThis site is brought to you by My Surgery Website